Support

Email support@a1base.com and a person on the Rate My Rent team will answer, usually within one business day.

Signing in

Rate My Rent uses your A1Base account, the same one on the website and in the iOS app, with Apple, Google, Discord or an email code. If a code doesn’t arrive, check spam, wait a minute and send a new one. Some campuses need a verified school email; add yours from your A1Base account.

Reporting content

In the app, use Report in the … menu next to a rent or review (or press and hold a student’s note), or email us with a link. We review reports within 24 hours and remove content that breaks our Terms.

Your data

Our Privacy Policy explains what we keep and why. Email us for a copy of your data or to correct it.

Delete your account

This deletes your Rate My Rent account, sessions, saved buildings, preferences, shared list links, our records of your enquiries and your notification devices, on the website and in the app. Rents, ratings and surveys you shared stay public but are no longer linked to anyone; sublease posts are taken down. Your A1Base login stays for other A1Base apps; email support@a1base.com and we will delete it too. In the iOS app, open You → Delete account.